Terms of use

These terms are between you and the company that operates Curetime. Its registered name, its company number, where it is registered and the address of its registered office are all published on the legal information page.

By using the reading, creating an account or subscribing to a plan, you agree to them. If you do not agree to them, please do not use the service.

Curetime explains why parts of a building job take the time they do. You describe where your work has got to in a sentence. The service matches that to one entry in a table of stages held on this site, and your browser cuts that stage into sections: the parts where somebody is working, and the parts where nobody is on site because a material is doing something.

For each waiting section it tells you what is being waited for, why it cannot be shortened, what conditions make it longer, and what happens if it is disturbed early. It produces one card carrying a single sentence and the same bar.

The timeline is computed in your browser from that local table. Where a classification service is configured, it is asked one question — which entry in the table your sentence describes — and it returns an identifier. It is never asked how long anything takes and never produces a duration.

This is the most important thing on the page, so it is high up rather than buried. Curing, drying and setting times vary enormously with the material, how thick it went on, the temperature, the humidity and the ventilation. The same stage can take a couple of days in a warm dry room and a week or more in an unheated one in winter.

The service therefore gives ranges and orders of magnitude only. It makes no prediction and no promise about how long your particular job will take, and there is no plan, no price and no setting under which it will give you a single figure.

What was actually used decides this, and only the person who used it knows. The manufacturer’s instructions for that product, and what the people doing the work tell you, are the authorities. This is not.

This is not boilerplate. The service does not:

• say whether anybody's work is being done correctly, or assess workmanship or defects in any way;
• say whether there has been a delay, whether anything is normal, or who is responsible for anything;
• give any advice about a contract, a payment, a penalty, a complaint or a dispute;
• give professional advice about building work, or act as a substitute for a surveyor, an engineer, an architect or the manufacturer's own instructions;
• accept a photograph, a video or a file of any kind. There is no upload anywhere on this site.

It refuses image uploads for a reason that runs through everything here: accepting a picture of somebody’s half-finished bathroom would only be useful if the service then formed a view about the work in it, and forming views about people’s work is precisely what this does not do.

You may not use anything this service produces:

• to withhold, reduce or delay a payment to anybody;
• in a claim, a complaint or a demand against a contractor or anybody else;
• in a public review, rating, social media post or other public statement about a firm;
• as evidence, or as the basis of an allegation, in any dispute, adjudication, mediation or court proceedings;
• to suggest to anybody that work has been done badly, slowly or improperly.

These restrictions exist because the service knows nothing about your site, your contract, the products in use or the conditions there, and because using a general explanation of how materials behave as though it were a finding about a particular job would be unfair to a business that may have done nothing wrong.

If what you type reads as though it is heading that way, the service stops and produces nothing at all rather than producing part of a reading. Breaching this clause is a breach of these terms and we may end your access. The full policy is at acceptable use.

We provide the service with reasonable care and skill, as the Consumer Rights Act 2015 requires. We take that seriously and we are not trying to sign it away below.

What we cannot promise is that the stage matched to your sentence is the stage you meant. If it is not, you can choose the right one yourself from the list and the reading is identical. The table is a general description of how these materials ordinarily behave; it is not a description of your wall, your floor or your weather.

Nothing in these terms affects your statutory rights.

You must be 18 or over to hold an account. One person, one account; please keep your sign-in details to yourself and tell us promptly if you think somebody else has them.

You are responsible for what is done through your account. If we believe an account is being used to breach these terms we may suspend it while we look into it, and we will tell you why.

There are three plans: a free one and two paid ones. Prices are shown in US dollars (USD) and include VAT at 20%. The price you see at checkout is the total you pay and the amount that will recur.

There is no free trial, no introductory rate that later increases and no discount that expires into a higher price. If we ever change the price of a plan you are on, we will tell you before it takes effect and you will be able to cancel before paying the new price.

Each plan includes a monthly allowance for using the service. It is an allowance for using this service and nothing else.

• It is not money and not stored value.
• It is not redeemable for cash and has no cash value.
• It is not transferable to another person or account.
• It does not carry over into the next billing period.
• It cannot be bought separately. There are no credit packs and no top-ups.

If your allowance runs out before the end of a period you can move up a plan. We will not sell you a balance.

A paid plan renews automatically at the end of each billing period — monthly or yearly, whichever you chose — until you cancel it. We take payment on the renewal date using the payment method on your account.

We apply the subscription requirements of the Digital Markets, Competition and Consumers Act 2024 now, ahead of the date they come into force, because they describe how a subscription ought to work. In practice:

• before you subscribe, a summary screen sets out what you are buying, what it costs, how often it recurs and how to get out of it;
• we send a separate reminder email before each renewal — its own email, not a line in a newsletter;
• you have 14 days to cancel after you first subscribe;
• you have a further 14 days to cancel after each renewal, running from the renewal date;
• cancelling takes two clicks from your billing page, needs no explanation, and never requires you to telephone or email anybody.

You have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because this is a digital service supplied immediately, that right ends early only if you have expressly asked us to begin straight away and have acknowledged that doing so ends it — which is why the checkout asks you to tick two separate boxes rather than bundling both into one.

If both boxes were not ticked and confirmed, the 14-day right survives and you can cancel for a refund. The order confirmation email repeats what you agreed to, so you have a record of it.

Everything about this, including the statutory model cancellation form, is on the cancellation and refunds page.

Card details are never handled by this site and never reach our servers. Payment is taken by a third-party payment provider certified to PCI DSS Level 1, and the card data goes directly to them over an encrypted connection. The whole site is served over HTTPS.

We receive confirmation that a payment succeeded, the last four digits and the card type, and nothing else.

What you type is used to produce your reading. It is not used to train any model, not sold, and not shared with anybody for their own purposes.

There is no image upload on this site, and no imagery of any site is stored, because none is ever received. The detail is in the privacy notice.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. Loss is foreseeable either if it is obvious that it will happen, or if we both knew it might when you subscribed.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your statutory rights in relation to the service.

We are not responsible for a decision you take about your building work. This explains how materials behave in general; what happens on your job is a matter for you and the people doing it.

Under the Prescription and Limitation (Scotland) Act 1973, a claim arising from these terms must generally be brought within five years. In England and Wales the equivalent period is six years.

This is the period in which you can bring a claim. It is not a warranty period, and it is not a limit on how long we are responsible for the service.

These terms are governed by the law of Scotland. You and we agree to the non-exclusive jurisdiction of the Scottish courts.

Nothing in this clause removes any right you have to bring proceedings in the country where you live.

Write to support@bakermartin.shop or call +44 7972840596. We aim to resolve complaints within one working day and to answer every one within five.

If we cannot resolve it between us, a claim for a smaller sum can be raised through the Sheriff Court Simple Procedure, which handles claims up to £5,000.

For free, independent consumer advice, contact Advice Direct Scotland at consumeradvice.scot. Trading Standards Scotland is the enforcement body for consumer protection law in Scotland.

You can close your account at any time from your billing page. We may end it if you breach these terms, and we will tell you why and give you a chance to put it right where that is possible.

If we withdraw the service altogether we will give you at least 30 days’ notice and refund the unused part of anything you have paid.

If we change these terms in a way that affects you, we will email you at least 14 days before the change takes effect and tell you what has changed. If you do not want to accept it, you can cancel before it applies and we will refund the unused part of your current period.